Working as a property manager can be a very rewarding career. You get to meet a lot of people, witness residents enjoying their homes, and be involved in a wide array of endeavors from account management to landscape maintenance. Because this is such a varied position, there's always more to learn! Here are four quick tips to help make you an even better community manager.
Get to know your residents.
Taking the time to get to know your residents will save you so many headaches. Residents who feel that they know you personally will be more apt to take good care of the property and pay on time. Plus, they'll spread the word about your friendly service, and this will help you find other residents more easily. When you come across a resident in passing, take the time to ask them about their day. Listen attentively, and share some information about yourself and your experiences too.
Give more than enough notice.
If you're going to have the parking lot re-paved, enter your residents' apartment to make a repair, or make any other changes to the apartment and surrounding community, always give tenants as much notice as possible. It does not matter whether the law says you need to provide 24 hours' notice or 3 days' notice. More notice is always better, since it allows your residents to plan accordingly.
If you can't fix or change something, explain why.
As a property manager, you're going to get all sorts of requests from residents. Maybe they want a shower wall replaced, or perhaps they think the community gym needs new equipment. Some of these requests will be reasonable for you to meet, and others won't be. When you do have to tell a resident why you can't meet their request, be sure to explain why. For instance, you could say "We can't afford to add new gym equipment this year because we've maxed out our budget replacing the stoves in all the units. We will put the equipment on our list of future improvements, though!" This way, customers will know you are considering their requests rather than just pushing them aside.
Be careful who you hire.
The work of anyone you hire, whether they be a landscaper or a manager for the rental office, will reflect directly back on you. Screen your job applicants very carefully. Don't just make sure they can do their job; ensure that they're personable and able to interact kindly with your residents. If your employees do their jobs well, your good reputation will be upheld, and your residents will have a better experience.Share
29 November 2016
Although I've never worked professionally in the real estate business, I sure know my way around it. How, do you ask? Well, I have simply rented a lot of different places and worked with a lot of different landlords and real estate agents. In the past 7 years I've lived in 11 different houses or apartments, none of them my own. In finding those 11, I have looked at literally hundreds of apartments. I used to hate house hunting, but now it's kind of fun. You just need to know what you want and the right questions to ask. Hopefully this blog can help you learn some of the tricks of the trade from another renter like yourself.